Information service (fulfillment service)
centralized support for customers’ complicated
backyard operations.
We provide fulfillment services that comprehensively provide the functions required by customers by developing warehouse/3PL services, information/manufacturing/distribution services to companies in various industries such as (1) cosmetics, (2) electrical machinery, industry, medical devices, (3) pharmaceuticals, and toiletries.
Information Services (fulfillment services)
Information / transportation management linked with 3PL
Web ordering system linked to 3PL service
Features of Information Services (fulfillment service)Overview of Fulfillment Services
The overall picture of “Fulfillment Services” (information, manufacturing, and distribution services) is summarized below.
Information Services (fulfillment service)
Sakata Warehouse’s “Information Service” (fulfillment service) provides complicated backyard operations for customers (shipper companies) by providing the following seven functions / services (businesses) through the “Information Center”. We will provide centralized support / agency.
*The following services include functions/services that are still under planning.
Information Center Services
1. Customer Service Center Operations
We plan to be able to respond to inquiries from end users regarding product functions and usage, as well as various complaints and consultations.
2. order management
With our self-developed “Web ordering system,” we can manage orders between manufacturers, dealers, and salons on your behalf.
3. Transport and Delivery Management
We can also respond to inquiries about transportation and delivery from suppliers and end users on behalf of the shipper.
4. Purchase management (promotional items, packaging materials, etc.)
We will respond to fixed-point fixed-point ordering, ordering agency, payment advance, etc. by prior arrangement.
5. Payment management (virtual agency operations)
We will support your sales activities by acting as a proxy (developing a virtual agency) for payment collection or payment management work when selling products to end users.
6. EC site construction
We will also support marketing operations such as the creation and operation management of mail-order sites and the distribution of e-mail newsletters for members.
7. Blockchain implementation support
We will conduct research on the latest technologies that are currently attracting attention, and provide support for their introduction into logistics operations. (Under planning)
Information service / transportation management linked with 3PL service
Sakata Warehouse’s “Information Service” (fulfillment service) is linked to the 3PL service through the “Information Center” and the “Tracking Information Collection System” (delivery management and cargo tracking). We are able to respond smoothly to inquiries from shippers regarding transportation and delivery.
Image of information center service/transportation delivery management
Web ordering system linked to 3PL service
Sakata Warehouse’s “Information Service” (fulfillment service) can smoothly manage orders between manufacturers, dealers (distributors), and salons in conjunction with the 3PL service using our self-developed “Web ordering system” through the “Information Center”.
Features of Information Services (fulfillment service)
The features of Sakata Warehouse’s “Information Service” – fulfillment service – are shown below.
◆Improving logistics efficiency and quality by integrating customer services
By consolidating and centralizing customer service center operations from “our sales office / warehouse” to “information center”, we have improved the efficiency of various inquiries and improved the distribution quality of warehouses.
◆Improving business efficiency by taking over order placement (shipping and receiving) operations
The new Web ordering system, which supports direct shipment to stores and individuals, enables shippers (manufacturers) to improve the efficiency and reduce the cost of their order management operations, and to manage orders by utilizing the commercial distribution with existing agents.
◆Improving transportation quality by providing transportation management systems and information services
By using our TMS to manage daily delivery management information and centrally manage delivery inquiry information, we can improve delivery quality and customer service for end users.
