Fulfillment service (Information / manufacturing / distribution service)
(information, manufacturing, and distribution
services), we provide one-stop solutions for our
customers’ information, logistics, and cost issues.
The Sakata Group will provide information, manufacturing, and distribution services in addition to warehousing and 3PL services to companies in various industries such as (1) cosmetics, (2) electrical machinery, industry, medical equipment, (3) pharmaceuticals, and toiletry products. By doing so, we will provide a fulfillment service that comprehensively provides the functions required by our customers.
Information Services (fulfillment services)
Manufacturing Services (fulfillment services) 
Distribution Services (fulfillment services)Mino Warehouse
MOVIE
(Cosmetic Goods Distribution and 3PL Services)
The Sakata Group commenced operations at the Mino Warehouse of Kita Osaka Sales Office in November 2019 as part of its 100th anniversary project. We would like to introduce our cosmetic distribution and 3PL services (video) at the Mino Warehouse of Kita Osaka Sales Office, which are state-of-the-art distribution centers.
*Video playback requires a web browser that supports MP4 format video playback.
High precision, high quality logistics services/logistics systems for the cosmetics industry
– State-of-the-art logistics center, web-based information system, EC logistics service, “Raku-raku soko”, etc. –
Overview of Fulfillment Services
The overall picture of “Fulfillment Services” (information, manufacturing, and distribution services) is summarized below.
Information Services (fulfillment services)
Sakata Warehouse’s “Information Service” (Fulfillment Service) provides complicated backyard operations for customers (shipper companies) by providing the following seven functions / services (businesses) through the “Information Center”. We will provide centralized support / agency.
*The following services include functions/services that are still under planning.
Information Center Services
1. Customer Service Center Operations
We plan to be able to respond to inquiries from end users regarding product functions and usage, as well as various complaints and consultations.
2. order management
With our self-developed “Web ordering system,” we can manage orders between manufacturers, dealers, and salons on your behalf.
3. Transport and Delivery Management
We can also respond to inquiries about transportation and delivery from suppliers and end users on behalf of the shipper.
4. Purchase management (promotional items, packaging materials, etc.)
We will respond to fixed-point fixed-point ordering, ordering agency, payment advance, etc. by prior arrangement.
5. Payment management (virtual agency operations)
We will support your sales activities by acting as a proxy (developing a virtual agency) for payment collection or payment management work when selling products to end users.
6. EC site construction
We will also support marketing operations such as the creation and operation management of mail-order sites and the distribution of e-mail newsletters for members.
7. Blockchain implementation support
We will conduct research on the latest technologies that are currently attracting attention, and provide support for their introduction into logistics operations. (Under planning)
Information service / transportation / delivery management linked with 3PL service
Sakata Warehouse’s “Information Service” (Fulfillment Service) is linked to the 3PL service through the “Information Center” and the “Tracking Information Collection System” (delivery management and cargo tracking). We are able to respond smoothly to inquiries from shippers regarding transportation and delivery.
Image of information center service/transportation delivery management
Web ordering system linked with 3PL service
Sakata Warehouse’s “Information Service” (Fulfillment Service) can smoothly manage orders between manufacturers, dealers (distributors), and salons in conjunction with the 3PL service using our self-developed “Web ordering system” through the “Information Center”.
Features of Information Services (fulfillment service)
The features of Sakata Warehouse’s “Information Service” – Fulfillment Service – are shown below.
◆Improving logistics efficiency and quality by integrating customer services
By consolidating and centralizing customer service center operations from “our sales office / warehouse” to “information center”, we have improved the efficiency of various inquiries and improved the distribution quality of warehouses.
◆Improving business efficiency by taking over order placement (shipping and receiving) operations
The new Web ordering system, which supports direct shipment to stores and individuals, enables shippers (manufacturers) to improve the efficiency and reduce the cost of their order management operations, and to manage orders by utilizing the commercial distribution with existing agents.
◆Improving transportation quality by providing transportation management systems and information services
By using our TMS to manage daily delivery management information and centrally manage delivery inquiry information, we can improve delivery quality and customer service for end users.
Manufacturing Services (fulfillment services)
Sakata Warehouse’s Manufacturing Service – Fulfillment Services – provides companies in the electrical and industrial equipment industry with total quality control, operational efficiency and cost reduction through warehouse, 3PL services, inspection, repair and BTO services.
“Manufacturing services” for electrical and IT equipment, etc.
inspection
- When accepting the finished product in the warehouse, we will check if there are any problems in appearance and operation.
- If used in conjunction with our warehousing and 3PL services, you can expect to reduce the cost of transportation from the inspection facility to the warehouse.
- We have experience in visual inspection, disassembly inspection, dielectric strength inspection, and operation inspection of industrial machinery.
repair
- Repairing faulty products at the request of customers.
- Taking advantage of the warehouse and 3PL service, you can rely on the entire process of receiving, repairing and returning returned products.
ＢＴＯ（Build To Order）
- When accepting the finished product in the warehouse, we will check if there are any problems in appearance and operation.
- If used in conjunction with our warehousing and 3PL services, you can expect to reduce the cost of transportation from the inspection facility to the warehouse.
- We have experience in visual inspection, disassembly inspection, dielectric strength inspection, and operation inspection of industrial machinery.
By providing it together with logistics operations, we will reduce the waiting cost of workers and the work load of your company.
We can also respond flexibly to sudden increases in workload and emergencies.
Please contact us for advice on how to improve your business as well as new business. We will be happy to make suggestions.
Operation example related to manufacturing service / BTO
The following is an example (issue and solution) of how to deal with embedded products (Build To Order) in manufacturing services.
- Difficult to manage product numbers due to the huge variety of finished products
- Traceability was difficult because the data of delivered parts was not linked to the data of shipped finished products. (It took a long time to respond to inquiries about finished products.)
- When the following method is adopted, the part number is set to order number of the finished product. The limits of management have virtually disappeared.
- Create shipping slips for finished products using the barcode on the processing instructions as a key. This eliminates the need to link the parts delivery slip with the finished product shipping slip, and saves a great deal of time. (History search is also possible.)
Features of manufacturing services (fulfillment service)
The features of Sakata Warehouse’s “Manufacturing Service” – Fulfillment Service – for customers (companies) in the electrical machinery and industrial equipment industries are shown below.
Acting as an inspection agent and quality control at the time of product acceptance
By setting up inspection rooms in warehouses and conducting visual inspections by sampling lots, and product assembly and continuity inspections, it is possible to reduce man-hours and costs for moving to inspection facilities and to improve efficiency through integrated management of distribution centers and inspection rooms.
Repair of returned products and remanufacturing of existing products through repair, etc.
By inspecting the returned product and remanufacturing it by repairing the defective part, it is possible to improve the efficiency and cost reduction of the return work of the shipper (manufacturer) and perform quality control similar to the product.
Responding to BTO (Build To Order) and set work requested by customers
Assemble multiple parts, perform operation tests, and set work according to customer requests. Achieve product-like quality control and improved customer service to end users.
Distribution Services (fulfillment services)
Sakata Warehouse’s “Distribution Service” – Fulfillment Services – for companies in the cosmetics industry utilizes the “Web ordering system” developed in-house to support effective marketing and sales expansion by managing distribution operations by our company virtual agents, responding to “B to C” and “B to B to C” aimed at expanding existing distribution, and responding to our company Retail Services.
“Distribution services” for cosmetics and other products
We provide distribution services (fulfillment services) such as virtual agency business based on our experience and achievements in cosmetics chain store business, cosmetics import agency, and occupational sales business.
Image of “distribution service” for cosmetics, etc.
Web ordering system that realizes a virtual agency
We will support the sales activities of companies in the cosmetics industry by using the “Web ordering system” developed in-house to collect payment at the time of sales of products to end users and manage payment on behalf of them (virtual agency).
Image of payment management by Web ordering system that realizes a virtual agency
Characteristics of distribution services (fulfillment service)
The following are the features of Sakata Warehouse’s “Distribution Service” – Fulfillment Service – for customers (companies) in the cosmetics (beauty and hair care products) industry.
Supporting “B to C” and “B to B to C” businesses aimed at expanding existing distribution
By using our company’s dedicated e-commerce site for stores and customers (individuals), which is an extension of existing distributor logistics, we can expand sales channels and improve customer service without any additional investment related to the Web.
Management of distribution operations by our virtual agency
By acting as a virtual agent, we can improve the efficiency and reduce the cost of administrative work for shippers (manufacturers) by carrying out payment operations and payment management on their behalf.
Support for retail services based on the track record of major cosmetics chain stores
Sales of products at our retail store operations enable us to promote effective marketing and product development by promoting an omni-channel system that links physical stores and e-commerce sites.
